Happy customers, but hardly any Google reviews?
Asked while the job is still fresh.
Every finished job gets a short request, sent while the work is still fresh, with one tap to your Google review box. Every customer is asked the same way, so you stop relying on remembering to ask.
The request
Happy customers do not leave reviews. Angry ones do.
Everyone who has used you and been pleased is a review that never got written, because nobody asked, or asked three weeks later, or sent a link that took six taps to get to. Meanwhile an unhappy customer can find the review page on their own. A profile with a handful of reviews from two years ago is the result, and it is the first thing a new customer checks.
Asking everyone
More Google reviews come from asking everyone.
Google is happy for you to ask for reviews, as long as they reflect a genuine experience. What it does not allow is offering anything in return, telling people what to write, or only asking the customers you expect to be happy. So every customer gets the same request, with the same link, and nobody is filtered out first.
No paid reviews, no reviews written for you, and no promised number. How many come in depends on how many jobs you finish and how they went.
Ask late and you have asked nobody.
The gap between a finished job and a written review is where reviews get lost. A week later the customer has moved on. The request has to leave while the work is still the good thing that happened this week, and it has to be one tap from there to the review box.
If something was not right, the same message tells them to reply to you. That sits beside the review link, never in front of it.
What I build
Asked at the right moment, every time.
I build the request into the way your jobs already finish. When a job is marked done, the customer gets a short message in your voice with a direct link to your Google review box. Everyone gets the same message, and it also tells them to reply to you if anything was not right. Nothing is offered in return and nobody is told what to write.
- Triggered by a job being marked done, not by someone remembering
- Direct link to your Google review box, one tap on a phone
- The same request to every customer, with no filtering first
- A line inviting anyone with a problem to reply to you, beside the review link
How it works
Four steps. The trigger first.
01
I set the trigger
The moment in your process that means a job is done. That is when the request goes, the same day or the next morning.
02
I write the request
Short, in your voice, with the link that takes one tap. No incentive, no script for what to say.
03
I connect the link
The link opens the review box on your own Google Business Profile. I test it on a phone before anything goes out.
04
I check it is working
I watch the first requests go out and make sure each one reaches the customer with a link that works.
Asked before you did.
Often built alongside
Asked before you did.
Yes. Google is happy for you to ask for reviews of genuine experiences. What it does not allow is offering anything in return, telling people what to write, or only asking the customers you expect to be positive. So the request goes to everyone, the same way, with the same link.
Usually the same day or the next morning, while the result is fresh. The right moment varies by business and I set it with you.
No, and nobody should. Filtering unhappy customers away from the review link is called review gating, and it breaks Google's rules. Every customer gets the review link. The message also tells them to reply to you if anything was not right, so a problem can reach you as well, never instead.
Reply to it, calmly and specifically. A good reply to a bad review reads well to everyone who comes after. Nobody can have an honest bad review taken down for you.
No. The request is triggered by whatever already marks a job as done in your business, which I work out with you. If you use a CRM, that is usually a stage in your pipeline.
I cannot promise a number, and nobody honest can. It depends on how many jobs you finish and how they went. What I can promise is that every customer is asked, at the right time, one tap from the review box.
What you get back
You stop meaning to ask for reviews and the system asks for you, every time.
How many jobs did you finish last month?
That is how many reviews you did not ask for. Tell me how jobs get marked done and I will build the ask into it.